Legal Terms for Ordering Flowers Online in Leamouth

Flowers Leamouth Online Flower Delivery: Terms & Conditions

Introduction

Welcome to Flowers Leamouth, your trusted online flower delivery service in Leamouth and the surrounding areas. By accessing our website and placing an order, you agree to abide by these Terms & Conditions. Please read them carefully before utilising our services. These terms govern the sale of flowers and related products to customers located in Leamouth and adjacent neighbourhoods through our online platform.

Order Process

When you wish to purchase flowers or related products from Flowers Leamouth online, you will be guided through our simple, secure ordering process. After you have selected your products and provided the necessary delivery information, you will be prompted to complete your order at the checkout. Once your order is submitted, you will receive a confirmation notification, acknowledging receipt of your order.

All orders are subject to acceptance and availability. Should an item or certain flowers in a bouquet be unavailable, we reserve the right to substitute those with flowers of similar quality, value, and appearance. We will make reasonable efforts to notify you if a significant substitution is necessary.

It is your responsibility to ensure the delivery address and recipient details are correct. Flowers Leamouth will not be liable for delays or non-delivery arising from incorrect or incomplete address details.

Payments

All prices listed on the Flowers Leamouth website are displayed in Pounds Sterling (£) and include Value Added Tax (VAT) where applicable, unless stated otherwise. Prices may change from time to time, but this will not affect orders already placed and accepted.

Payment for orders must be made in full before delivery can be arranged. We accept a variety of online payment methods as may be indicated during the checkout process. Your payment details are processed securely in accordance with industry standards. At no stage does Flowers Leamouth store full payment card information on its servers.

Should a payment be declined, your order will not be processed until full payment has been received. We reserve the right to cancel or refuse any order if payment terms are not met or if payment is suspected to be fraudulent.

Cancellations

You have the option to cancel your order, provided that the order has not yet been processed, prepared, or dispatched. To request a cancellation, please contact us as soon as possible, quoting your order number. If your bouquet or gift has already entered preparation or is out for delivery, unfortunately, it may not be possible to cancel the order or provide a refund.

In line with the UK Consumer Contracts Regulations, flowers, as perishable goods, are generally exempt from the statutory right to cancel once preparations have begun. However, Flowers Leamouth aims to accommodate changes and cancellations wherever feasible, at our discretion.

If you have arranged a future delivery date and wish to cancel or change the delivery date, notify us at the earliest convenience. Refunds for cancelled orders, where applicable, will be processed using the original payment method, typically within 5-7 working days, subject to your bank's processing times.

Delivery Policy

Flowers Leamouth offers delivery services across Leamouth and the surrounding localities as defined on our website. Deliveries are conducted on the dates selected at checkout, subject to availability and confirmation during the order process.

Whilst we strive to fulfil deliveries within your requested time frames, delivery times are estimates and cannot be guaranteed – especially during peak periods, adverse weather, or circumstances beyond our reasonable control. If the recipient is not at the delivery address, our drivers will, where possible, leave the flowers with a neighbour or safe location and leave a delivery note. If neither is feasible, we will attempt to contact you for further instructions.

Should repeat delivery attempts be necessary due to inaccurate or incomplete delivery information provided by you, additional charges may apply. Flowers Leamouth does not accept responsibility for delays or non-delivery due to events outside of our control.

Substitutions and Availability

Flowers are seasonal and subject to availability, which may necessitate substitutions on occasion. When substitutions are required, we promise to use flowers and foliage of equal or greater value and similar style and colour palette to those shown on our website. Substitutions are made to maintain high quality and freshness of your arrangements.

We strive to ensure that all orders are fulfilled with products closely reflecting the descriptions and images displayed. Actual products may differ slightly in appearance due to natural variations and changes in seasonal availability.

Returns and Complaints

Your satisfaction is important to us. If for any reason you are not satisfied with the delivered flowers, please contact us promptly – ideally within 24 hours of receipt of your delivery. We may request photographs and details to properly assess and resolve your concerns.

Returns or replacements will be considered at our discretion, taking into account the perishable nature of fresh flowers. Where a complaint is upheld due to damage during transit, failure to deliver as agreed, or product not meeting our standards, we may offer a replacement or refund as appropriate.

Liability

Flowers Leamouth endeavours to provide a professional and reliable online flower delivery service throughout Leamouth and the surrounding areas. Our liability in connection with any order is strictly limited to the purchase price of that order.

We accept no liability for any loss of income, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, or any indirect or consequential damages arising out of, or in connection with, the provision of goods and services as outlined in these Terms & Conditions.

We do not exclude or limit our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any liability which cannot be excluded or limited under English law.

Personal Data and Privacy

We collect and process your personal information in accordance with our privacy policy and prevailing UK data protection laws. Personal details you submit at checkout, such as recipient names and delivery addresses, are used solely for fulfilling your order and managing your relationship with us.

Payment information is processed securely via third-party payment providers and is not stored by Flowers Leamouth. By placing an order, you agree to the handling of your personal information as described in our privacy-related documentation.

Intellectual Property Rights

All content, images, designs, and text found on the Flowers Leamouth website are owned by or licensed to us and are protected by copyright and intellectual property laws. No part of the website or its content may be reproduced, distributed, or used for commercial purposes without explicit written consent from Flowers Leamouth.

Governing Law

These Terms & Conditions are governed and interpreted in accordance with the laws of England and Wales. By shopping with Flowers Leamouth, you agree that any disputes or claims arising from or in connection with these terms will be subject exclusively to the jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

Flowers Leamouth reserves the right to update or revise these Terms & Conditions at any time. Updated versions will be posted on our website and will take effect immediately upon publication. It is your responsibility to check the Terms & Conditions regularly. By continuing to use our site and placing orders, you accept and agree to any amendments made.

Coverage Area

These Terms & Conditions apply to all online customers ordering from Flowers Leamouth within Leamouth and its neighbouring areas as specified on our service pages. Please ensure you verify that your postcode is within our delivery zone before placing an order. If you’re unsure about coverage, contact us for further clarification prior to ordering.

General Provisions

If any part of these Terms & Conditions is found invalid or unenforceable by a court, this will not affect the rest of the terms, which will remain in full force and effect. No waiver by us of any breach by you shall be considered as a waiver of any subsequent breach. The agreement created by these terms is personal to you and may not be assigned to any other person or entity without our express consent.

Contact Information

For any queries concerning these Terms & Conditions or your order with Flowers Leamouth, please use the contact page on our website. We will endeavour to respond to your inquiries in a timely manner and resolve any issues relating to your online flower delivery in Leamouth and the surrounding areas.