Returns, Refunds and Complaints Information

Our Fresh Flowers Guarantee for Leamouth

At Flowers Leamouth, we are dedicated to delighting our customers with the freshest and most beautiful flowers. As your trusted local Leamouth florist, we cater to households and businesses throughout the area. Every order is hand-prepared, carefully arranged, and delivered to ensure maximum freshness and quality upon arrival.

Damaged-on-Arrival Policy

We take great care with every flower bouquet, but if your order arrives damaged or not in the condition you expected, please inform us as soon as possible after delivery. We request that you provide a clear photograph of the delivered flowers in their original packaging. This helps us quickly assess what went wrong and address it efficiently.

Freshness Window

Our flowers are guaranteed to remain fresh for a minimum of five days from the time of delivery, provided they are cared for correctly. This includes trimming stems, changing water regularly, and keeping arrangements away from direct sunlight or heat sources. Should you notice your flowers deteriorating significantly within this window, please contact us so we can help resolve the issue.

Refunds and Replacements

If your flowers arrive damaged or fail to meet our freshness guarantee, you may be eligible for a full or partial refund or a replacement bouquet. We will review each request individually to ensure fair and speedy resolution. Replacements are typically offered when damage is reported promptly and accompanied by photographic evidence. Refunds may be processed using the original payment method within a standard timeframe, subject to review and approval.

Complaints Process

Your satisfaction is extremely important to us. If you wish to make a complaint concerning your order, product quality, or service experience, please get in touch with our team. We will acknowledge your complaint promptly and work alongside you to resolve any concerns. Our friendly staff aims to provide a detailed response or a solution within three working days of receiving your complaint.

Trusted Local Florist Commitment

As a leading florist in Leamouth, our reputation is built on trust, transparency, and consistently fresh flowers. We are honoured to serve our community and stand by every arrangement we deliver. If you have questions or concerns about flowers delivered to your home or business, please reach out—our team is here to help.

Continuous Improvement

Feedback from our valued customers helps us maintain and improve our high standards. Whether you need to return an item, request a refund, or share a suggestion, your voice matters. Thank you for choosing Flowers Leamouth to brighten your space with our guaranteed-fresh blooms.