Flowers Leamouth Customer Privacy Policy

Introduction

Flowers Leamouth is dedicated to maintaining your privacy and ensuring the safety of your personal information. This Privacy Policy explains what information we collect from customers when you place an order for flowers in Leamouth and surrounding districts, how and why we use it, the legal grounds for processing, who may process your data, our retention policies, and your rights under the General Data Protection Regulation (GDPR).

Scope of this Policy

This Privacy Policy applies to all individuals who interact with Flowers Leamouth by placing orders within Leamouth or the nearby districts. By using our services, you acknowledge the practices described herein.

Personal Data We Collect

For us to process your orders and provide an efficient service, we collect and process the following categories of personal data:

  • Identity Data: Name, surname, and delivery recipient name if different
  • Contact Data: Delivery address, billing address, contact phone number, and any provided instructions for delivery
  • Order Information: Details of your purchases, preferred products, and notes attached to your orders
  • Payment Data: Limited payment information (e.g., transaction amount, payment confirmation) handled securely by our payment processor
  • Customer Service Interactions: Records of your communications with us regarding orders or queries

We do not collect special categories of personal data (such as data revealing racial or ethnic origin, religious beliefs, health, etc.) unless voluntarily provided as part of a specific request, and only with explicit consent.

Lawful Basis for Processing Your Data

We process your personal data according to one or more of the legal grounds established in Article 6 of the GDPR:

  • Contractual Necessity: Collecting and processing your personal data is necessary to fulfil our contract with you, for instance, to process and deliver your order.
  • Legitimate Interests: We may process your data where it is necessary for the legitimate interests of running and improving our business, such as maintaining quality customer service or for record-keeping purposes, providing these do not override your fundamental rights and freedoms.
  • Legal Obligation: On occasion, we may process your data where the law requires us to do so, for example, complying with accounting regulations.
  • Consent: Where we seek your express permission for marketing communications or to process any special categories of data you may provide, you can withdraw this consent at any time.

How We Use Your Data

Your personal data is processed with care and used only for the following purposes:

  • Fulfilling and managing your order, including communication about orders and delivery arrangements
  • Processing payments and keeping records of transactions
  • Improving our products and services
  • Providing customer support and managing your queries
  • Complying with legal or regulatory obligations
  • With your consent, sending you occasional marketing communications

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy. Typically, personal data related to orders is retained for up to seven years for accounting and legal compliance purposes. Communications and records not related to financial obligations are reviewed regularly and deleted when no longer necessary. If you withdraw your consent for marketing or request deletion of your account, we will act on your request subject to any legal retention requirements.

Data Processors and Sharing

Flowers Leamouth works with vetted third-party service providers (data processors) to help deliver our services efficiently. These processors include:

  • Payment processing companies: Handle secure transactions;
  • Courier and delivery partners: Only provided with the information necessary to deliver your order correctly;
  • IT service and platform providers: Help maintain and secure our order systems, website, and communications channels.

All processors are contractually required to respect the confidentiality and security of your data, process it only for the intended purposes, and comply with applicable data protection laws. We do not sell or rent your personal data. Your information may be shared with authorities if required by law.

International Data Transfers

Where personal data is processed outside the United Kingdom or the European Economic Area, Flowers Leamouth ensures appropriate safeguards are in place to protect your data in line with GDPR requirements, for example through Standard Contractual Clauses or other approved transfer mechanisms.

Your Rights under GDPR

Under GDPR, you have a number of important rights regarding your personal data. These include the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data where there is no overriding legitimate reason for continued processing
  • Object to processing or ask us to restrict how we use your data in certain circumstances
  • Request transfer of your data to another service provider
  • Withdraw consent at any time, where consent is relied on

If you wish to exercise these rights, please contact us. We will respond to requests in accordance with GDPR requirements. If you are not satisfied, you also have the right to lodge a complaint with the UK Information Commissioner’s Office or the supervisory authority in your residence area.

Data Security

Flowers Leamouth takes the security of your information seriously. We implement appropriate technical and organisational measures to protect your personal data from misuse, accidental loss, unauthorised access, disclosure, alteration, or destruction. These include secure storage systems, restricted access, encryption where appropriate, and conducting regular security reviews.

Policy Updates

We may occasionally update this Privacy Policy to reflect changes in legal requirements or our operational practices. Any changes will be published in this document. We encourage you to review this policy on a regular basis.

Contact and Further Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled by Flowers Leamouth, please get in touch using the contact details provided on our website. We are committed to addressing your inquiries and upholding your privacy rights at all times.